Return Policy
We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a simple and clear return policy to ensure your shopping experience is always positive.
Returns
- Eligibility: Items can be returned within 30 days from the delivery date.
- Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
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Exceptions: The following items are non-refundable:
- Sale items
- Gift cards
- Customized or personalized products
How to Initiate a Return
- Contact Us: Email us at returns@yourstore.com with your order number and the reason for the return.
- Receive Instructions: Our team will provide you with return instructions and the shipping address.
- Package the Item: Ensure the item is securely packed in its original packaging, including all accessories, manuals, and documentation.
- Ship the Item: Send the item to the provided address using a trackable shipping method.
Refunds
- Processing Time: Once we receive and inspect the returned item, we will process your refund within 5 to 7 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Original shipping costs are non-refundable. You are responsible for the return shipping costs unless the item was defective or damaged upon arrival.
Exchanges
- Process: If you wish to exchange an item, follow the return process and place a new order for the desired item.
- Condition: The returned item must meet the eligibility and condition criteria mentioned above.
Damaged or Defective Items
- Report: If you receive a damaged or defective item, contact us immediately at returns@yourstore.com with your order number and photos of the damage or defect.
- Resolution: We will work with you to resolve the issue as quickly as possible, either by issuing a refund or sending a replacement.
International Returns
- Process: International customers should follow the same return process. Please note that shipping times and costs may vary.
- Customs Fees: Customers are responsible for any customs fees or taxes associated with the return.